Privacy Policy

Who we are

This website is operated by Care32 Super Speciality Dental Clinic, 3rd Floor, ARD Magnum, Above ICICI Bank, Rainbow Vistas Road, Kukatpally, Hyderabad 500018, Telangana, India ("Care32", "we", "us"). For any privacy question, contact us on +91 82828 21409 or by email at support@care32.co.in.

What we collect

• Information you give us through our appointment or contact forms, by WhatsApp, phone or email: your name, phone number, email (if provided), the treatment you are interested in and any message or details you choose to share.
• Health information you choose to share when describing your dental concern. Please share only what is needed to book; detailed medical history is best given to us directly at the clinic.
• Technical & usage data collected automatically through cookies and analytics: device and browser type, pages viewed, and approximate location. See "Cookies & analytics" below.

How we use your data

• To respond to your enquiry and arrange or confirm an appointment.
• To provide dental care and follow-up, and to send appointment reminders or updates by WhatsApp, SMS or call (only with your consent).
• To improve our website and understand which information is useful to patients.
• To meet our legal, regulatory and record-keeping obligations.

We process your personal data on the basis of your consent, which you give by submitting a form or contacting us, and which you may withdraw at any time (see "Your rights").

How forms and WhatsApp work

When you submit our appointment form, your details are delivered to our front desk so we can contact you. If you choose the WhatsApp option, your message is sent through WhatsApp, which is operated by Meta and governed by its own privacy policy. We use your number only to respond to you and, with your consent, to send reminders.

Cookies & analytics

We use essential cookies to make the site work and, with your consent, analytics cookies (such as Google Analytics) to understand how visitors use the site. Analytics data is aggregated and is not used to identify you personally. You can decline non-essential cookies through the consent banner or your browser settings.

Who we share it with

We do not sell your personal data. We share it only with trusted service providers who help us run the website and clinic, for example our website host, form and messaging providers, and analytics tools, and only to the extent needed to provide those services. We may disclose data where required by law.

How long we keep it

We keep enquiry and appointment information only for as long as needed to serve you and to meet our legal and clinical record-keeping obligations, after which it is securely deleted or anonymised.

Your rights under the DPDP Act

As a Data Principal, you have the right to:

• Access a summary of the personal data we hold about you and how we process it.
• Ask us to correct or update inaccurate or incomplete data.
• Ask us to erase your data where it is no longer needed.
• Withdraw your consent at any time.
• Nominate another person to exercise your rights in case of death or incapacity.
• Raise a grievance with us, and escalate to the Data Protection Board of India if unresolved.

To exercise any of these rights, contact us using the details below.

Children's data

We treat children with extra care. For patients under 18, we collect and process data only with the consent of a parent or guardian, and we do not use children's data for tracking or targeted advertising.

Security

We take reasonable technical and organisational measures to protect your data, including secure (HTTPS) transmission and limited staff access. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security, but we work to protect your information and to notify you and the authorities of any significant breach as required by law.

Grievance & contact

For any question, request or complaint about your data, contact our grievance contact at Care32:

• Phone / WhatsApp: +91 82828 21409
• Email: support@care32.co.in
• Address: 3rd Floor, ARD Magnum, Above ICICI Bank, Rainbow Vistas Road, Kukatpally, Hyderabad 500018, Telangana.

We will respond within a reasonable period. We may update this policy from time to time; the latest version will always be posted on this page with its revision date.